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Privacy Policy

We are committed to protecting personal data and respecting user rights. Our Privacy Policy explains what data we collect, how it’s used, how it’s protected, and how users can exercise control.

Effective Date: August 27, 2025

 

Swix AI, LLC (“Swix AI,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and related websites (collectively, the “Service”).

 

By using the Service, you agree to the practices described in this Policy.​

 

1. Information We Collect

 

We may collect the following types of information:

 

  • Account Information: Name, email address, organization, and login credentials.

  • Usage Data: System logs, device information, IP addresses, and activity on the platform.

  • Customer Content: Data, files, or inputs you provide into the Service.

  • Payment Information: Billing details provided to our third-party payment processor (if applicable).

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2. How We Use Information

 

We use the information we collect to:

 

  • Provide, maintain, and improve the Service.

  • Authenticate users and secure accounts.

  • Monitor performance, troubleshoot issues, and protect against abuse.

  • Communicate with you about product updates, support, and notices.

  • Comply with legal obligations.

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3. Data Protection

 

  • All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

  • Tenant data is isolated to prevent cross-customer access.

  • Access is restricted to authorized personnel only.

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4. Sharing of Information

 

We do not sell personal data. We may share data only with:

 

  • Service Providers: Trusted vendors who help deliver our Service (e.g., hosting, support, payment processing).

  • Legal/Compliance: When required by law, regulation, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

 

5. Data Retention

 

We retain information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce agreements. Customers may request deletion of their data at any time.

 

6. User Rights

 

Depending on your jurisdiction, you may have rights to:

 

  • Access, correct, or delete your personal data.

  • Restrict or object to processing.

  • Port data to another provider.

  • Withdraw consent for data use where applicable.

 

Requests can be submitted to privacy@swix.ai.

 

7. International Users

 

If you access the Service from outside the United States, your information may be processed in the U.S. or other jurisdictions with different data protection laws.

 

8. Updates

 

We may update this Privacy Policy from time to time. If we make material changes, we will notify users by posting the updated Policy with a new effective date.

 

9. Contact

 

Questions about this Privacy Policy may be sent to privacy@swix.ai.

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