We are committed to protecting personal data and respecting user rights. Our Privacy Policy explains what data we collect, how it’s used, how it’s protected, and how users can exercise control.

This Privacy Policy explains how Swix AI, LLC ("Swix AI," "we," "us," or "our") collects, uses, and shares personal information when you visit swix.ai, use the Swix AI platform or mobile apps, sign up for our newsletter or free tools, or talk with us. We've tried to write it in plain language. If anything is unclear, email us at privacy@swix.ai.

The short version

• Your organization's data belongs to your organization. When a destination organization uses Swix AI, it decides what goes into the platform and we process it on its behalf.
• We don't sell personal information, and we don't use your organization's data to train AI models.
• AI requests go to the model your organization uses (such as Anthropic, OpenAI, or Google) only to generate a response, under contracts that don't allow them to train on it.
• Your data is stored and processed in the United States.
• You can unsubscribe from our emails at any time, and you can ask us to access, correct, or delete your personal information.

1. Our role

When we are in charge of your information. For our website, newsletter, events, sales conversations, and the account details we need to run your login and billing, Swix AI decides how your information is used. In privacy law terms we are the "controller."

When your organization is in charge. Inside the platform, your organization decides what content to add, which tools to connect, and what to do with the results. For that content ("Customer Data") your organization is the controller and we act as its "processor" or "service provider." We handle Customer Data only on your organization's instructions, under our agreement with it and our Data Processing Addendum. If you have a question or request about Customer Data, please contact your organization first, and we will help them respond.

2. Information we collect

Information you give us

• Forms and sign-ups. Your name, work email, organization, role, and message when you request a demo, contact us, subscribe to our newsletter, or use one of our free tools or event toolkits.
• Your account. Your name, work email, organization, role, and login details when your organization sets up your account. Sign-in is handled by our sign-in provider, Clerk, so we never store your password. What you can see and do inside Swix AI is controlled by the roles your organization assigns.
• Communications. What you send us by email, chat, phone, or through support, and your replies to surveys or feedback requests.
• Billing. Billing contact details and payment information. Card details are handled by our payment processor, Stripe, and we don't store full card numbers.

Information we collect automatically

• Website visits. Your IP address, browser and device type, pages viewed, how you got to our site, and when you visited. We use cookies and similar tools for this (see section 7).
• Platform use. Which features you use, when, error and performance logs, and security logs such as sign-in times. We use this to run, secure, and support the platform.
• Mobile apps. Device type, operating system, app version, crash reports, and, if you allow notifications, a device token so we can send them. We don't collect your precise location.

Customer Data your organization puts into the platform

• Content. Prompts, chats, files, knowledge base documents, Swix IQ entries, assistant and automation settings, and the Output the platform generates. This can include personal information about other people, such as partner contacts or meeting attendees.
• Connected tools. When your organization connects a tool such as Gmail, Outlook, Google Drive, a calendar, or a CRM, we store the secure access tokens needed to keep that connection working. The platform reads or changes information in that tool only when a feature you use needs it, such as an agent drafting an email or an automation updating a spreadsheet.

Information from other sources

• Your organization's administrators may give us your name and email to set up your account.
• We may use publicly available business information, such as your organization's website and staff directory, to understand who we are talking with.

3. How we use information

We use personal information for these purposes.

• provide, maintain, and support the website, platform, and apps
• respond to demo requests, questions, and support requests
• send the newsletter and product updates you've signed up for, and service messages about your account
• keep the Service secure, prevent fraud and abuse, and debug problems
• understand how the Service is used so we can improve it, using aggregated and de-identified information where we can
• bill customers and keep business records
• meet legal obligations and protect our rights and the rights of others

If you are in the European Economic Area, the United Kingdom, or Switzerland, we rely on these legal bases. We rely on our contract with you or your organization to provide the Service. We rely on our legitimate interests to run, secure, and promote our business to other organizations. We rely on your consent for our newsletter and any non-essential cookies, and you can withdraw it at any time. And we rely on legal obligations where the law requires us to keep or share information.

4. AI and your information

How a request works. When you use an AI feature, your request and the context it needs (for example, a knowledge base excerpt) go through our routing layer to the AI model handling it, such as one from Anthropic, OpenAI, or Google. The model generates a response, and the response comes back to you in Swix AI.

No training. We don't use Customer Data or Output to train AI models. We have turned off training through our routing provider and our agreements don't allow model providers to train their generally available models on your data. Model providers may keep requests for a short time for abuse and safety monitoring under their own terms.

De-identified information. We may use aggregated, de-identified information about how the platform is used, such as how often a feature runs, to improve the Service. It never identifies your organization or any person and never includes your Customer Data.

AI can be wrong. AI output can include mistakes, including mistakes about people. If Output contains inaccurate personal information about you, contact the organization that created it, or email us and we'll help.

5. Google and Microsoft data

Connections to Google accounts (such as Gmail, Google Drive, and Google Calendar) and Microsoft 365 accounts are made through SwixConnect, our integration service, which is provided by our partner Composio. When you connect an account, the consent screen you see may show our partner's name.

However the connection is made, we treat that data the same way, consistent with Google's API Services User Data Policy and its Limited Use requirements. We use it only to provide the features you turn on. We don't use it for advertising, we don't sell it, and we don't use it to train general AI models. People at Swix AI don't read it unless you ask us to for support, it's needed for security, or the law requires it.

You can disconnect Google or Microsoft from Swix AI at any time in your settings or in your Google or Microsoft account security settings.

6. How we share information

We don't sell personal information, and we don't share it with third parties for their own advertising.

We share personal information only in these situations.

• Service providers. Companies that help us run the Service, under contracts that limit them to doing work for us. For the platform these include our hosting provider (Render), our AI routing provider (OpenRouter) and the AI model providers it connects to, our search indexing provider (OpenAI), our integration provider for SwixConnect (Composio), our sign-in provider (Clerk), our web page reader (Firecrawl), and our payment processor (Stripe). For our business these include HubSpot (customer relationship management and email), Google Workspace (email and documents), and QuickBooks (accounting). A full, current list of our platform providers is available on request at privacy@swix.ai.
• Within your organization. Your organization's administrators can see your account details and workspace content. Content you choose to share, such as a shared assistant or document, is visible to the people you share it with.
• Connected tools. When you connect a tool and use a feature, information moves between Swix AI and that tool as you direct.
• Legal reasons. When the law requires it, or to protect the safety, rights, or property of our customers, users, the public, or Swix AI.
• Business changes. As part of a merger, acquisition, financing, or sale of assets, in which case this Policy will continue to protect your information.
• With your permission. In any other situation where you've asked us to or agreed.

7. Cookies and tracking

Our website uses cookies and similar tools.

• Essential cookies make the site and sign-in work and keep them secure.
• Analytics cookies help us understand how visitors use the site. We use HubSpot to connect website visits and form submissions with our customer records, and we use Google Analytics.

We don't currently use advertising cookies or advertising pixels. If that changes, we'll update this Policy and give you a way to opt out.

You can block or delete cookies in your browser settings, though some parts of the site may not work as well. You can opt out of Google Analytics with Google's opt-out browser add-on. We honor Global Privacy Control signals as an opt-out where the law requires it.

8. Emails from us

If you subscribe to our newsletter, Destination: AI, or ask us to keep you updated, we'll email you new issues and occasional product updates. Every marketing email includes an unsubscribe link and a link to manage your preferences, so you can stop product updates and still get the newsletter, or the other way around. We process unsubscribe requests within 10 business days. We follow the U.S. CAN-SPAM Act and Canada's Anti-Spam Legislation (CASL). We'll still send service messages about your account, such as security alerts, while you have one.

9. How long we keep information

We keep personal information only as long as we need it for the reasons in this Policy.

• Customer Data is kept for the length of your organization's subscription. For 60 days after it ends, your organization can export it, and we delete it within a further 30 days. Copies in routine backups are overwritten on a rolling basis.
• Account information is kept while the account is active and for a short period afterward to handle questions, billing, and security.
• Marketing contacts are kept until you unsubscribe or ask us to delete your information. We keep a record that you unsubscribed so we don't email you again.
• Business records such as invoices are kept as long as tax and accounting laws require.

10. Security

We protect personal information with safeguards that fit the kind of information we handle. These include encryption in transit and at rest, separation of each customer's data by workspace, access limited to the people who need it, monitoring, and incident response procedures. Our hosting and infrastructure providers hold industry security certifications such as SOC 2. No system is perfectly secure, so we can't promise that information will never be accessed without permission.

If we confirm a security incident that affects Customer Data, we notify the affected customer without undue delay and within 72 hours of confirming it, and we notify individuals and authorities when the law requires.

11. Where your information is processed

Swix AI is based in the United States, and our platform providers store and process data in the United States. If you use the Service from outside the U.S., including from Canada, your information will be transferred to and processed in the U.S., where the law may give it different protections than the law where you live. Where the law requires, we use safeguards such as the European Commission's Standard Contractual Clauses for these transfers.

12. Your privacy rights

Depending on where you live, you may have the rights below.

• know what personal information we have about you and get a copy
• correct information that's wrong
• delete your information
• receive your information in a portable format
• object to or limit certain uses, and withdraw consent you've given
• opt out of the sale or sharing of personal information and of targeted advertising (we don't do either)
• not be treated differently for using these rights

How to make a request. Email privacy@swix.ai. We'll confirm your identity before acting on a request, and we'll respond within the time the law requires, usually 30 to 45 days. You can use an authorized agent to make a request for you. If your request is about Customer Data in an organization's workspace, we'll pass it to that organization, because it decides what happens to that data.

United States. These rights apply to residents of California and of the other states with comprehensive privacy laws, as those laws allow. In the past 12 months we collected the categories of information in section 2 (identifiers, professional information, internet activity, and the content of communications) from the sources in section 2, for the purposes in section 3, and shared them with the service providers in section 6. We have not sold personal information or shared it for targeted advertising.

Europe, the UK, and Switzerland. You also have the right to restrict processing and to complain to your local data protection authority.

Canada. We handle personal information in line with PIPEDA and applicable provincial laws, including Quebec's Law 25. You can ask to access and correct your information, ask how we use it, and withdraw consent, subject to legal limits. Our person responsible for privacy is Jason Swick, Co-Founder and CEO, reachable at privacy@swix.ai.

13. Information we ask you not to share

The Service isn't designed for sensitive information such as health records, payment card numbers, bank account numbers, Social Security or other government ID numbers, or biometric data. Please don't put this kind of information into the platform unless your organization has a written agreement with us that allows it.

14. Children

The Service is for organizations and their staff, and it is not directed to anyone under 18. We don't knowingly collect personal information from children. If you think a child has given us information, contact us and we'll delete it.

15. Other websites and services

Our website and platform link to and connect with other services, such as the AI model providers and tools your organization connects. Their own privacy policies govern how they handle information.

16. Changes to this Policy

We'll update this Policy as the Service changes. When we do, we'll change the effective date above. If a change is significant, we'll tell account holders by email or in the platform before it takes effect.

17. Contact us

Swix AI, LLC

1846 E. Innovation Park Dr., Ste. 500

Oro Valley, AZ 85755

privacy@swix.ai